Refund Policy

Effective date: July 24, 2026

This policy covers the service fee you pay Tax2290.ai to prepare and electronically file your IRS return (Form 2290 or Form 8849) and deliver your IRS acknowledgement (including the stamped Schedule 1 for Form 2290).

Accepted filings are non-refundable

Once the IRS accepts your return, the service fee is non-refundable. Acceptance means the IRS has acknowledged your electronically filed return (for Form 2290, this is when your stamped Schedule 1 is issued). At that point the service you purchased has been fully delivered.

Before your filing is accepted

• If you paid the service fee but your return has not yet been submitted to the IRS, you may contact support to request a refund of the service fee.
• If the IRS rejects your return, you can correct and resubmit it at no additional service fee — a rejection by itself does not entitle you to a refund, because resubmission is included until your return is accepted.
• Duplicate charges or billing errors are refunded in full — contact support with your reference or transaction ID.

IRS taxes are separate from our fee

The Heavy Vehicle Use Tax itself is paid to the IRS, not to Tax2290.ai, and we cannot refund it. If you believe you are owed tax back (for example, a vehicle that was sold, destroyed, stolen, or driven under the mileage limit), the IRS process for that is a Form 8849 (Schedule 6) refund claim — which you can file through Tax2290.ai.

How to request a refund

Email [email protected] or call 760.730.3493 with your account email and the payment reference ID shown on your receipt. Approved refunds are returned to the original payment method, typically within 5–10 business days.

Questions about this policy? Contact us at [email protected].